![]() The other monitors continue to display to the right side. To see a monitor in focused view, select the screen you want to enlarge. Note: Genesys recommends that PCs exceed the minimum system requirements when screen recording is enabled for a desktop with multiple monitors, to successfully handle recording multiple concurrent digital interactions. Playback with multiple monitors has two views: layout view and focused view. You can play back recordings of multiple monitors. Subsequent recordings include the additional monitors. If you add another monitor during a recorded interaction, Genesys Cloud does not record the additional monitor for that interaction. Subsequent recordings show the changed orientation. However, Genesys Cloud records the screens and you can play back the recordings. ![]() If you change your display orientation during an in-progress recorded interaction, for example from landscape to portrait, that recording will not show the changed orientation. Recording of more than a single monitor counts as only one session toward the concurrent session limit. Genesys Cloud records each monitor as an individual recording and preserves the monitor orientation. ![]() Note: This feature is not supported on Windows 7.Ĭontact center managers and supervisors can record up to four monitors with 4k resolution during an ACD interaction.
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